At StepRush, we prioritize swift and secure delivery of your carefully curated essentials. Our team processes orders within 1-2 business days, ensuring your selections are packaged with care to withstand transit. Whether you're updating your everyday collection or preparing for seasonal needs, our logistics network is optimized for reliability. We partner with trusted carriers to maintain consistent service standards across all product categories, from performance-focused gear to lifestyle accessories.

Order processing typically completes within 24-48 hours during business days (excluding weekends/holidays). Transit durations vary based on destination proximity and carrier capacity. Most domestic shipments reach customers within 5-7 business days post-dispatch, while international deliveries may require 10-20 business days depending on customs clearance. During peak seasons or unforeseen circumstances, slight delays may occur – we appreciate your understanding and proactively monitor all shipments.

We offer transparent shipping options tailored to your order value:

Standard Shipping (10-15 Business Days): $15 applies to orders totaling $0-$60
Free Shipping (10-15 Business Days): Automatically granted for orders exceeding $60 (up to $9,999)

These economical rates reflect our commitment to balancing affordability with reliable service. Note that expedited shipping options may become available during checkout for time-sensitive needs.

Currently serving 40+ countries across North America, Europe, and select Asia-Pacific regions. We continuously evaluate expansion opportunities while maintaining service quality. Some remote locations (including certain islands and territories) may incur additional surcharges or require extended delivery times. During checkout, our system automatically validates your address against current serviceability parameters. For specific regional inquiries, our customer service team provides detailed guidance.

Within 24 hours of dispatch, you'll receive a confirmation email containing:

- Your unique tracking number
- Direct links to carrier tracking systems
- Estimated delivery windows

Our mobile-responsive tracking portal provides real-time updates, including customs clearance milestones for international shipments. Should you encounter any discrepancies in tracking information, our support team can initiate carrier investigations promptly.

While we meticulously plan logistics, occasional delays from weather, customs, or carrier disruptions may occur. If your shipment exceeds the estimated delivery window by 5+ business days, please contact [email protected] with your order number. Our dedicated logistics team will:

- Launch trace procedures with the carrier
- Provide daily status updates
- Coordinate replacements if necessary

For lost packages confirmed by carriers, we offer full reshipment or refund options per your preference.

International customers are responsible for any applicable customs fees, import taxes, or brokerage charges imposed by their country's regulations. These fees are determined by local authorities and vary based on:

- Declared merchandise value
- Product categorization
- Current trade agreements

We recommend consulting your national customs office for accurate estimates. StepRush cannot prepay or reimburse these third-party charges, nor can we legally undervalue shipments. All international orders include proper commercial invoices to facilitate smooth clearance.