Hey there! At Steprush, we’re not just another faceless e-commerce site—we’re a small team that genuinely cares about your experience. Ever emailed us and got a reply signed "-Tom"? That’s me, the founder. I still read every message because, honestly, your feedback is what keeps us improving.
Whether you’ve got a question about sizing, a suggestion for new products, or just want to chat about your latest order (we love those stories!), here’s how to reach us:
Fun fact: Our customer service line used to be my personal cell back in 2018. We’ve grown since then, but that hands-on approach? Still our DNA.
Remember when we switched to eco-friendly packaging last year? That came straight from customer emails. So if you’re thinking "they’ll never listen," try us—we’ve made over 20 product changes based on buyer suggestions.
Prefer live chat? Look for the orange icon in the corner during business hours. No bots here—just real people who can actually help.
Quick tip: Adding your order # to emails helps us resolve things faster. But no stress if you forget—we’ll still hunt it down for you.
P.S. Our team’s based in Phoenix, but we ship worldwide. Time zone differences? We’ll work around them—promise.
